We offer Instant and Same day Delivery.
Order before 17:00 to have your order shipped today!
You can also pick up at our store.
Enjoy In-Store Shopping at our Grande Prairie Location.
We offer Instant and Same day Delivery.
Order before 17:00 to have your order shipped today!
You can also pick up at our store.
Enjoy In-Store Shopping at our Grande Prairie Location.
At NINBATS, we are committed to delivering high-quality African groceries quickly, safely, and reliably across Grande Prairie and throughout Canada. Please review our shipping and delivery guidelines before placing your order.
This policy applies to all orders placed in-store, online for pickup, local delivery orders, and online orders shipped across Canada.
We offer fast local delivery for delivery addresses located within Grande Prairie.
– Available based on driver availability and store operating hours
– Delivery fees are calculated at checkout
– Orders must be paid before dispatch
– Delivery times may vary due to weather, traffic, or order volume
We ship dry goods, frozen foods, and selected perishables across Canada following guidelines to help preserve product quality.
Frozen and fresh items require a 2-business-day delivery option at checkout.
– Longer delivery methods will not be shipped
– Insulated packaging and ice packs help keep items frozen for up to 48 hours
– Couriers may not deliver on weekends or holidays
Shipping Schedule
Monday–Wednesday
– Orders ship same day or next day to meet 2-business-day delivery timelines
Thursday–Sunday
– Orders ship on Monday only
Dry goods may be shipped Monday–Friday.
– Orders placed Monday–Friday usually ship the next business day
– No weekend shipping
– Processing time: 1–2 business days
Shipping rates are calculated based on:
– Package weight
– Package size
– Delivery location
– Shipping method selected
Partner carriers may include:
– Canada Post, Cold Shot
– Purolator
– UPS
– FedEx
– Other regional delivery providers
Customers are responsible for all shipping fees unless otherwise stated.
Tracking information will be sent by email or phone once the order has been shipped.
Undeliverable packages returned to NINBATS may be refunded for product cost only.
Shipping fees are non-refundable.
Orders containing perishable items may not qualify for refunds if delivery fails due to customer unavailability.
Customers must place a new order for re-shipping.
– Freeze frozen items immediately upon arrival
– Perishable items outside Grande Prairie may require 2-business-day shipping
– Frozen items ship Monday–Wednesday only
– Orders placed Thursday–Sunday may ship on Monday
– NINBATS is not responsible for spoilage caused by courier delays, weather conditions, or customer-selected long shipping methods
– Customers are responsible for providing accurate shipping information
Visit us in-store for assistance.
9914 113 Avenue, Grande Prairie, Alberta, Canada T8V 1W7
Email: info@ninbatsstore.com
Phone: 204-721-4220
This Shipping & Delivery Policy may be updated at any time.
The latest version will always be available on our website.
